How to Report an Error
If you find information on this site that is incorrect, outdated, or unclear, report it through our Contact page. Please include the page URL, what you believe is wrong, and — if you have one — a link to the official source that shows the correct information. That last part is what lets us verify and fix the issue quickly rather than taking your word (or ours) on faith.
How Corrections Are Reviewed
Every report is checked against the relevant primary source before anything is changed — see Research Methodologyfor how that verification works. If the report is confirmed, the page is corrected. If it can't be confirmed against an official source, we don't make the change on the strength of the report alone, but we will follow up if you're able to point us to something we can verify.
Factual Corrections vs. Editorial Improvements
We treat these as two different things. A factual correctionfixes information that was actually wrong — an incorrect tariff figure, a wrong phone number, a description of a process that doesn't match how it actually works. A factual correction always follows the verification step above before publishing. An editorial improvementis a wording, clarity, or structural change that doesn't alter the substance of what a page says — fixing an unclear sentence, reorganizing a list, adding a missing link. Editorial improvements don't require the same source-verification step because nothing factual is changing.
This distinction matters for how a page's update history should be read: a page revised for a factual correction is telling you something changed about the information itself; a page revised for an editorial improvement is not. See our Content Update Policy for how this affects what counts as a substantive update.
The Public Correction Process
- You report an issue via Contact, ideally with a source.
- We check the report against the relevant official source (OGRA, SNGPL, SSGC, or FBR).
- If confirmed, the page is corrected and, for a substantive factual change, its "last reviewed" status is updated to reflect that — see our Last Reviewed philosophy.
- If not confirmed, we do not change the page, but we keep the report on file in case supporting evidence becomes available later.
Correction Log
Placeholder:A public, dated log of confirmed corrections is planned as this site's correction process matures. Until it exists, corrections are reflected directly on the affected page rather than tracked in a separate public record.